IMPORTANT - If you make a support request we might ask you to turn on logging, reproduce the issue and send the relevant log file to us in order to help us identify the issue.
Occasionally, access tokens and other sensitive information might end up saved in the log file - we would recommend before sending us any log file that you first review it and delete anything which looks like an access token, credential or other sensitive information.
The procedure you follow will depend on the QVSource edition you are using.
QVSource Web Edition
Logging is usually turned on by default. You can locate your log files in the QVSource Web Edition UI as illustrated below.
From where you can either open the log file in your browser or download to disk.
Alternatively, you should be able to navigate to the App_Data folder underneath your QVSource folder, locate the GUID for the user who you are using QVSource as and underneath you should find a 'Logs' folder.
QVSource WinForms Edition
It is possible for QVSource to generate log files and API calls, which is useful when it is running on a server to ensure that all is working as expected.
To enable logging, simply select the checkboxes on the advanced tab in QVSource
The log files are placed in:
And the API log files in:
Note that the main log files are stored in structured XML files in the above location. A log file is created for each day with the file name Log_DD_MM_YYYY.xml